Telephone Triage Nurse Specialist

1 day ago


Taguig, National Capital Region, Philippines Manpower Core Group Inc. Full time
Job Description

The Telephone Triage Nurse Specialist is a crucial role within our organization, providing exceptional patient care through telephonic assessments and health advice.

Responsibilities
  • Perform intake of phone calls from injured employees to provide timely assistance.
  • Complete comprehensive telephonic health assessments and render appropriate healthcare advice using clinical expertise in accordance with established protocols and national guidelines.
  • Enter accurate and detailed information of injured workers into our claims application.
  • Conduct follow-up phone calls for health reassessments as necessary.
  • Maintain accurate records of all incoming calls, including interventions and follow-up instructions.
  • Participate actively in internal triage quality assessments, workflow enhancements, and procedure updates.
  • Ensure adherence to telephonic nurse triage assessment and advice standards.
  • Refer patients to the correct medical facilities or providers leveraging network channeling tools as applicable.
Qualifications
  • Bachelor's degree in nursing (BSN) and minimum 2 years acute clinical experience or similar position required.
  • Philippines Registered Nurse certification.
  • Experience in Nurse Triage functions is an added advantage.
  • Excellent written and verbal fluency in English.
  • Candidate should be willing to work in US operation hours.
Preferred Qualifications
  • Experience in Worker's Compensation or Utilization Review, especially URAC guidelines.
  • 2+ years related experience in telephone triage, urgent care, emergency department, triage, occupational health experience, orthopedics with recent telephone or telehealth experience.
  • Ability to work in a fast-paced environment with heavy telephone triage intake.
  • Strong critical thinking and customer service skills.
  • Great telephonic communication skills in English.
  • Understanding of Schmitt Thompson protocols.
  • Extensive knowledge of anatomy, physiology, and nursing care standards.


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