Cloud Infrastructure Specialist

14 hours ago

Iloilo City, Western Visayas, Philippines beBeeTechnical Full time $60,000 - $120,000
Job Title:

A Cloud Infrastructure Specialist role is available at Canonical.

  • As a Cloud Infrastructure Specialist, you will be responsible for supporting the technical needs of customers using our products and services.
Key Responsibilities:
  • Investigate customer issues by researching and escalating complex problems.
  • Work to resolve customer problems related to our portfolio of products.
  • Ownership of results: Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
  • Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve their issues.
Requirements:
  • Professional written and spoken English with excellent presentation skills
  • Exceptional academic track record from both high school and university
  • Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path
  • Track record of going above-and-beyond expectations to achieve outstanding results
  • Hands-on experience in supporting Linux systems including 3 or more of:
    • Virtualization / Cloud - primarily using KVM or OpenStack.
    • Containers - especially with Docker, LXD/LXC, or Kubernetes.
    • Storage technologies - block, object and network.
    • Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.).
  • Cloud computing expertise in provisioning, monitoring, orchestration, etc.
  • Advanced troubleshooting experience:
    • Linux integration with other environments (authentication/directory services, network file systems, etc.).
    • Ability to navigate effectively stack traces and logs, and advise on next steps.
    • Solid understanding of OS and Application level bugs and when to escalate to the correct team.
  • Programming fundamentals in any language.
  • Extensive Customer support experience is key:
    • Customer needs are top priority.
    • Communicate professionally, emphatically, clearly and set the right expectations.
  • Ability to travel internationally twice a year for company events up to two weeks long.
Benefits:
  • Distributed work environment
  • Personal learning and development budget
  • Annual compensation review
  • Recognition rewards
  • Annual holiday leave
  • Maternity and paternity leave
  • Employee Assistance Programme
  • Opportunity to travel to new locations to meet colleagues
  • Priority Pass, and travel upgrades for long haul company events

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