Quality Assurance Specialist
3 weeks ago
Monitor and review calls to identify key behaviors that drive performance and improve customer experience.
Audit set up calls by the Headbacker division to check for opportunities that will optimize customer relations.
Assist in ad-hoc duties, projects, and activities as required.
Provide actionable data to internal support groups as needed.
Coordinate and facilitate call calibration sessions.
Listen to training calls to take note and compare job descriptions.
Ensure commitment to clients by fulfilling their expectations.
Requirements2-3 years of QA Call Center experience.
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