Customer Support Specialist

1 day ago


Marikina City, National Capital Region, Philippines beBeeCustomerSupport Full time ₱500,000 - ₱800,000
Customer Support Specialist

We are seeking a skilled Customer Support Specialist to provide top-notch service to our customers. As a critical member of our team, you will be responsible for delivering quality results in a timely manner.

The role requires the ability to work in a fast-paced environment and navigate multiple systems to compile needed information.

Gathering specific information from customers, providing resolution on first interaction, and delivering quality results in a timely manner are key aspects of this position.

Key Responsibilities:
  • Provide exceptional customer service with every interaction.
  • Deliver resolution on the first interaction with the caller and achieve quality results in a timely manner.
  • Collect and gather all necessary information for review and assist clinical staff in this process.
  • Cross-train with other communication platforms as needed.
Requirements:
  • A minimum of 3 years of experience in a Call Center/Customer Service environment (healthcare experience an advantage).
  • Proficient in computer use and possessing excellent verbal/communication skills.
  • Passionate about continuous process improvement and adaptable to shifting schedules.
  • Strong time management and multitasking skills, able to thrive in a fast-paced environment.

We offer a competitive compensation package, including a monthly bonus program, paid vacation leave, and holiday bonuses.



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