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Virtual Process Agent

1 week ago

Angeles City, Central Luzon, Philippines GDV Stackph Full time

We are GDV Stackph, a leading provider of customer service solutions. We are seeking highly skilled and motivated individuals to join our team as Virtual Process Agents. This is an exciting opportunity to work in a dynamic and fast-paced environment, where you can develop your skills and advance your career.

About the Job

As a Virtual Process Agent, you will be responsible for handling customer inquiries and resolving issues in a timely and professional manner. You will work closely with other team members to ensure that customers receive the best possible service.

This role involves working with customers who have questions or concerns about their telco accounts. You will be the primary point of contact for these customers, and you will be responsible for responding to their inquiries and resolving any issues they may have.

  • Handle customer inquiries and respond to their emails and phone calls in a timely and professional manner.
  • Resolve customer complaints and issues in a fair and efficient manner.
  • Work closely with other team members to ensure that customers receive the best possible service.
Requirements

To be successful in this role, you will need to have:

  • A high school diploma or equivalent.
  • Excellent communication and problem-solving skills.
  • The ability to work well under pressure and meet deadlines.
  • A willingness to learn and adapt to new situations.
Our Benefits

We offer a range of benefits, including:

  • A competitive salary package.
  • Incentives and performance bonuses.
  • HMO and other benefits.
  • Night differential and overtime pay.
  • Paid training and development opportunities.