Business Solutions Consultant

6 days ago


Makati City, National Capital Region, Philippines SAP SE Full time
Job Overview:
SAP SE is a leading provider of business software solutions. As a CFE Consultant, you will work with a diverse portfolio of customers across multiple regions. Your primary responsibility will be to ensure customer satisfaction through clear communication and accountability for the overall customer communications experience.

Key Responsibilities:

  • Communicate effectively with clients via phone, chat, or online case/email/project, discussing goals, priorities, product roadmap, monthly releases, and positioning additional services for identified gaps.
  • Perform configuration changes as requested by customers.
  • Offer strategic guidance on customers' business requirements.
  • Assist in identifying usage gaps to increase adoption levels.
  • Act as an internal advocate on issues that need to be addressed by other teams within SAP Concur.
  • Create and submit product enhancement requests according to client needs and scope of SAP Concur products/services, where necessary.
  • Develop important interfaces and programs to enhance product capabilities and automate workflows.

Requirements and Qualifications:

  • Strong written and verbal communication skills.
  • Experience in client-facing/customer service roles.
  • Ability to engage and manage customer stakeholders.
  • Strong problem-solving skills – ability to find solutions to challenges.
  • Strong organizational and planning skills to consistently deliver on commitments.
  • Ability to persuade and influence to achieve desired outcomes.
  • Knowledge and grasp of programming languages such as Python & Java used in internal projects.
  • Programming language background, Java or C variants.
  • Technical knowledge in AI and robotic process automation.
  • Experience with SaaS, SAP Concur, or Cloud solutions, travel & spend management – a plus.
  • Ability to perform under stress and with multiple concurrent tasks.
  • 40+ hours per week to accomplish performance objectives and provide satisfactory job presence and/or responsiveness.
  • Flexibility as to specific working hours may be required or available.
  • Location of work: 80% - 100% in office.


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