Digital Experience Strategist

7 days ago


Makati City, National Capital Region, Philippines Metrobank Full time

At Metrobank, we're not just hiring employees – we're developing future leaders. We offer opportunities that enhance skills and unlock talents, helping individuals evolve into well-rounded professionals. Our goal is to provide the necessary tools for success, enabling you to unleash your full potential and secure a fulfilling career.

Position Overview:

A meaningful life is within reach with Metrobank

Job Summary:

The User Experience vision and design execution for Platform 11 team involves visual and interaction design system development, as well as best practices implementation. Behavioral insights about customers and users drive this process. Additionally, it's essential to evangelize these insights across the team and with key stakeholders.

Key Responsibilities:
  1. Design, set up, and execute mixed-method research and analysis in a lean workflow environment, synchronizing with other customer data from internal and external sources.
  2. Analyze and synthesize findings and data to identify opportunities and provide impactful guidance at every stage of development, from early concept to design, prototyping, and post-launch.
Collaboration and Support:
  1. Work closely with Designers, Service Designers, Product Managers, Software Developers, and other Stakeholders to improve usability, usefulness, and desirability of service experiences and digital products.
Methodology Development and Enhancement:
  1. Establish, optimize, and manage methodologies, tools, standards, and best practices for design research within the digital banking team.
  2. Conduct training on user-centered and iterative design processes to Division team members.
  3. Monitor and analyze research and information trends from internal sources and industry reports to inform and improve research methods.
  4. Learn, imbibe, and practice the Bank's mission and vision, as well as the Division's identity and values.
Regulatory Compliance:
  1. Engage with Bank internal partners for regulations, policies, processes, and requirements related to product design and development.
  2. Align design research processes with relevant regulation and bank policies, raising any required changes through the appropriate channels.

Serve as a change agent by introducing best practices of P11 to the enterprise.


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