Operations Team Lead

4 weeks ago


Baguio City, Cordillera, Philippines Neksjob Full time
Job Title: Operations Team Supervisor

Job Description:

Key Responsibilities:
  • Supervise daily operations of a team of call center associates, ensuring adherence to organizational policies and legal requirements.
  • Monitor work and attendance, providing regular coaching to enhance performance and meet weekly metrics.
  • Identify performance issues, develop action plans, and implement corrective measures, including potential termination when necessary.
  • Ensure customer service meets contractual KPIs and financial goals, communicating expectations and updates to employees.
  • Serve as a subject matter expert for escalated customer calls and conduct team meetings to facilitate communication and encourage input.
Requirements:
  • Associate's degree in a relevant field (preferred) and 2-4 years of related experience.
  • Highly motivated individual with the ability to develop and mentor team members to meet performance goals.
  • Strong communication skills, both written and verbal, with the ability to lead a team in prioritizing tasks and meeting deadlines.
  • Experience in mentoring and providing guidance to team members, with a willingness to work a flexible schedule.
Why Choose Us?
  • Competitive salary and program-specific incentives.
  • Career development opportunities and a supportive work environment.

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