Customer Service Professional

2 days ago

Tarlac City, Central Luzon, Philippines beBeeCustomer Full time ₱1,000,000 - ₱1,200,000
Job Title

Remote Customer Service Representative

Are you a customer-focused individual with excellent communication skills? Do you thrive in a dynamic environment where no two days are the same? As a Remote Customer Service Representative, you will be the first point of contact for our customers, providing them with exceptional service and support.

Key Responsibilities:

  • Handle inbound and outbound customer calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.

Required Skills and Qualifications:

  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High-speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills

Benefits:

  • Competitive compensation package
  • HMO coverage plus a dependent
  • Dental coverage
  • In-house dental assistance worth ₱5,000
  • Free meal during training
  • Career growth and learning
  • Allowances for rice, clothing, laundry, and meals
  • Performance and loyalty bonuses
  • Frequent disinfection, fogging of workplace
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and off-site events
  • Sharpen your social skills while meeting awesome people
  • Plus, more in-office rewards, raffles, recognition gifts, and treats

Others:

  • This job operates in a professional office environment.
  • While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.
  • The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer.
  • The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
  • It is the policy of MCI to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship.
  • At MCI, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community.

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