Email Expert Advisor

1 day ago

San Juan, National Capital Region, Philippines beBeeExpertise Full time ₱3,000,000 - ₱6,250,000

About the Email Solutions Specialist Role

This is a unique opportunity to work in a fast-paced environment where you will be responsible for guiding clients on best practices, troubleshooting technical issues, and assisting with email platform management.

Key Responsibilities:

  • Assist clients in setting up and optimizing email campaigns using leading email marketing platforms.
  • Provide guidance on email deliverability best practices, including sender reputation management and authentication protocols.
  • Troubleshoot email-related issues, working with both customers and internal teams to resolve technical problems.
  • Educate customers on email compliance standards, such as CAN-SPAM and GDPR.
  • Collaborate with product and development teams to improve platform features and address client feedback.
  • Create and manage visual email automation workflows within chosen email platforms and collaborative tools.
  • Conduct training sessions and create documentation to enhance user adoption and success.
  • Monitor email performance metrics and recommend strategies to improve engagement and deliverability.
  • Present and discuss email marketing campaign reports with clients in monthly meetings.

Required Skills and Qualifications

  • 2+ years of experience in email operations, deliverability, or a related role at a SaaS company or digital agency.
  • Strong understanding of IP management, email authentication protocols, and sender reputation.
  • Familiarity with email marketing platforms, ESPs, and SMTP relay services.
  • Experience troubleshooting email deliverability issues and working with ISPs or anti-spam services.
  • Knowledge of email compliance regulations (CAN-SPAM, GDPR).
  • Excellent communication skills with the ability to explain technical concepts to non-technical users.
  • Ability to work cross-functionally with customer support, product, and development teams.
  • Strong problem-solving skills and attention to detail.

Benefits

  • Paid vacation leave.
  • Holiday bonus.

Home Office Requirements

  • A stable internet connection with at least 50 Mbps postpaid.
  • Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI).
  • Computer (at least 16 GB RAM and Intel i5 core processor or equivalent).
  • Noise-Cancelling Headset.
  • Power Backup.
  • Dual Monitor.
  • Camera.

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