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Customer Experience Associate

1 week ago

Manila, National Capital Region, Philippines Snappr Inc. Full time

As a Customer Experience Associate at Snappr Inc., you will be part of a driven and entrepreneurial team redefining photography worldwide. Your impact on solving customer problems will power Snappr's explosive growth and enable consumers and enterprise clients to access on-demand photography globally.

About the Job:

Responsibilities:
  • Provide amazing support to customers worldwide
  • Help expand Snappr to new markets by supporting customers
  • Answer questions about the photoshoot process and resolve scheduling issues
  • Work with photographers to resolve disputes around the results of their photoshoots

Requirements:

  • Bilingual proficiency in written and spoken English
  • BPO experience is a plus, but fresh graduates and career shifters are welcome
  • Track and monitor CSAT scores, identifying trends and areas for improvement
  • Fantastic phone manners and email etiquette
  • The ability to balance attention to detail with swift execution
  • A willingness to work onsite in Ortigas and adapt to shifting schedules
  • An opportunity to grow professionally and enjoy benefits such as HMO and company equity