Service Level Expert

2 weeks ago


Quezon City, National Capital Region, Philippines Majorel Full time

Majorel is a dynamic and fast-paced operating environment where we combine talent, data, and technology to deliver real impact for our partners. We support clients all over the world to successfully shape their customer relationships.

To support our employees and our clients, we need a Data Analyst Position who can analyze complex reporting and data transformations to optimize breaks and lunches in WFM systems to minimize impact on service level delivery.

  • Main Responsibilities:
  • Analyze complex reporting and data transformations to optimize breaks and lunches in WFM systems to minimize impact on service level delivery.
  • Recommend voluntary/mandatory time off and other offline activities during overstaffing periods.
  • Action employee status changes by updating information and schedules in WFM Systems.


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