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Restaurant Performance Leader

2 weeks ago

Manila, National Capital Region, Philippines Shangri-La Group Full time
Professional Career Opportunity: Restaurant Supervisor

Job ID: 170826 - Published in Philippines - Shangri-La The Fort, Manila - Food & Beverage - Permanent

The Shangri-La The Fort, Manila property is nestled in the heart of Fort Bonifacio, offering stunning views of the city skyline. Our 60-storey tower boasts 576 hotel rooms, 97 hotel residences, and 98 exclusive Horizon Homes, setting a new standard for hospitality in Manila.

The integrated development offers a unique blend of business, residential, and retail spaces along 5th Avenue corner 30th Street in the rapidly growing Taguig business district. We are conveniently located near the international airport, accessible by car in just 30 minutes, and proximity to esteemed clubs like the Manila Golf Club and Manila Polo Club, as well as the bustling Makati district, known for its upscale shopping centers.

Primary Functions:

  1. Foster an exceptional dining experience for our guests, upholding our high standards of quality
  2. Inspire and motivate team members to achieve collective success
  3. Address guest complaints efficiently and professionally
  4. Continuously strive for enhanced satisfaction levels from colleagues, guests, and stakeholders
  5. Collaborate with the Service Manager to optimize daily operations, assist with monthly projections, weekly schedule planning, and assess restaurant profitability
  6. Work alongside the Service Manager to ensure the visual appeal and ambiance of the restaurant meet our expectations

Necessary Qualifications:

  1. Preferred educational background includes a degree in Hospitality or a related field
  2. Desirable experience in a luxury restaurant or 5-star hotel environment
  3. Barista experience a plus
  4. A genuine enthusiasm for the food and beverage industry
  5. Pleasant interactions with guests
  6. An appreciation for teamwork
  7. Excellent communication skills in English and the local language