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Senior Quality Assurance Operations Manager

1 week ago

Manila, National Capital Region, Philippines Atlassian Full time

The Quality Assurance Team Lead Role

In this role, you'll combine People Leadership, Project Management, and technical expertise in Quality Assurance Methodologies and Customer Service Principles. You'll work closely with the Customer Advocacy Operations team to create process improvement programs that promote a 'customer first' culture.

Your Key Responsibilities

  1. Motivate and develop a team of Quality Assurance Specialists.
  2. Oversee team resources, schedules, workload, and capacity to optimize productivity.
  3. Manage projects, implement quality assurance strategies, and use data-driven insights to enhance customer experiences.
  4. Collaborate with various Atlassian teams to drive shared objectives.

Ideal Candidate

  • 3+ years of leadership experience with a focus on people development.
  • Knowledge of Quality Assurance methodologies and Customer Service Principles.
  • Proven ability to manage change, challenge status quo, and explore alternative solutions.
  • Strong analytical skills, with experience in data analysis and recommendation development.