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Operational Improvement Director

2 weeks ago

Quezon City, National Capital Region, Philippines Sourcefit DR Full time
Position Summary:

We are seeking an Operational Improvement Director to lead our quality assurance efforts, drive analytics and automation in Power BI and Excel, and mentor Training and Quality Consultants.

The ideal candidate will have a minimum of 5+ years of experience in Quality Assurance, Process Improvement, or Data Analytics in the BPO industry.

Key Accountabilities:

  • Develop and implement quality frameworks that meet client needs.
  • Standardize quality monitoring processes across BPO accounts.
  • Align quality strategies with business objectives through collaboration with department heads.
  • Analyze gaps in quality performance and propose solutions for improvement.
  • Create interactive Power BI dashboards for real-time quality tracking.
  • Automate Excel-based reporting to improve efficiency and accuracy.
  • Integrate AI-driven analytics and automation tools to streamline Quality Management.
  • Provide data-driven insights to identify performance trends and areas for improvement.

Essential Skills:

  • Advanced Power BI & Excel skills (Pivot Tables, Macros, VBA, SQL).
  • Strong knowledge of quality frameworks, Six Sigma methodologies, and RCA techniques.
  • Experience with AI-driven quality monitoring and analytics is a plus.
  • Excellent communication and stakeholder management skills.