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Incident Resolution Specialist with Training
2 weeks ago
Job Description
As an Incident Resolution Specialist, your primary responsibility will be to identify and resolve technical issues promptly. This involves collaborating with cross-functional teams to diagnose problems, implementing effective solutions, and ensuring minimal downtime for our clients.
Key Responsibilities:
- Identify and resolve technical incidents within specified timeframes
- Collaborate with internal stakeholders to troubleshoot complex issues
- Implement preventive measures to minimize future incidents
- Provide regular updates to management on incident resolution status
Requirements and Qualifications:
- Technical background with knowledge of Network, Wintel, Linux, and SAP
- Experience with monitoring tools such as Solarwinds
- Strong problem-solving skills and analytical thinking
- Effective communication and collaboration skills