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Incident Resolution Specialist with Training

2 weeks ago


Manila, National Capital Region, Philippines GECO Philippines Full time

Job Description

As an Incident Resolution Specialist, your primary responsibility will be to identify and resolve technical issues promptly. This involves collaborating with cross-functional teams to diagnose problems, implementing effective solutions, and ensuring minimal downtime for our clients.

Key Responsibilities:

  • Identify and resolve technical incidents within specified timeframes
  • Collaborate with internal stakeholders to troubleshoot complex issues
  • Implement preventive measures to minimize future incidents
  • Provide regular updates to management on incident resolution status

Requirements and Qualifications:

  • Technical background with knowledge of Network, Wintel, Linux, and SAP
  • Experience with monitoring tools such as Solarwinds
  • Strong problem-solving skills and analytical thinking
  • Effective communication and collaboration skills