Customer Engagement Specialist

7 days ago


Davao City, Davao, Philippines Chanceux Trading Corp Ulas Branch Full time

We are looking for a Customer Engagement Specialist to join our team at Chanceux Trading Corp Ulas Branch. As a valued member of our staff, you will play a crucial role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities
  • Engage with customers, building relationships and trust through personalized interactions.
  • Assist customers in finding products, offering recommendations and solutions.
  • Process transactions efficiently, ensuring accuracy and customer satisfaction.
  • Maintain a clean and organized sales floor, promoting a welcoming shopping environment.
  • Stay up-to-date on promotions, new arrivals, and store policies, sharing knowledge with colleagues and customers.
  • Collaborate with team members to achieve sales goals, fostering a positive and productive work atmosphere.
  • Address customer inquiries, complaints, or returns professionally, resolving issues promptly and fairly.
  • Contribute to ongoing training and development, enhancing skills and knowledge to meet business needs.
Essential Qualifications
  • High school diploma or equivalent, demonstrating basic education and skills.
  • Strong communication and interpersonal skills, enabling effective customer interactions and teamwork.
  • Basic math skills for handling cash and sales transactions, ensuring accuracy and integrity.
  • Previous retail or sales experience preferred, but not required, as we provide comprehensive training and support.
  • Positive attitude and a customer-focused approach, embodying our company values and mission.
  • Ability to work in a fast-paced environment, adapting to changing situations and priorities.


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