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Senior Manager Training and Development
1 week ago
The Senior Manager, Training and Quality will be responsible for developing and implementing comprehensive training and quality assurance programs that drive business results and enhance the employee experience. This key leadership role involves strategic planning, team management, and fostering a culture of excellence and continuous improvement.
Main Responsibilities- Strategic Planning
- Develop and execute a global strategy for training and quality assurance that aligns with business goals.
- Identify areas for improvement and develop solutions to address these gaps.
- Lead and manage global and regional training and quality teams, fostering a culture of teamwork and continuous improvement.
- Set clear objectives and performance metrics for teams and individuals, conducting regular reviews and feedback sessions.
- Manage a comprehensive quality assurance program that covers all customer interaction channels, employing both manual and automated tools to uphold and surpass training standards.
- Oversee quality assurance initiatives that drive continuous improvement, enhance customer satisfaction, and promote operational efficiency.
