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Technical Support Specialist

2 weeks ago

San Fernando, Central Luzon, Philippines Mass Markets Full time
About the Position

We are seeking a technical expert to fill the role of Technical Support Specialist at Mass Markets. In this position, you will be responsible for providing technical assistance to customers via phone, email, and chat, as well as troubleshooting and resolving complex technical issues.

This is an exciting opportunity to work with cutting-edge technology and provide top-notch technical support to our clients. You will also be required to possess excellent communication and problem-solving skills, as well as the ability to work independently and as part of a team.

Key Responsibilities
  • Provide technical support to customers via phone, email, and chat
  • Troubleshoot and resolve complex technical issues in a timely and effective manner
  • Utilize company systems and technology to complete tasks and meet productivity standards
  • Maintain accurate records and reports to track customer interactions and issue resolution
  • Participate in training and development opportunities to enhance technical skills and knowledge
Requirements
  • Associate's degree in Computer Science, Information Technology, or related field (or equivalent experience)
  • At least 2 years of technical support experience in a call center or IT environment
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and technical software applications