Process Improvement Lead

2 weeks ago


Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time
Key Responsibilities

As a Quality Manager, you will be responsible for:

* Managing a team of 15-20 quality analysts

* Monitoring agents for compliance with established processes, policies, and guidelines

* Analyzing information to build recommendations to reduce errors and improve process performance

* Collaborating with the supervisor and/or team lead to provide feedback and coaching to agents based on evaluation results

* Initiating and driving process change initiatives, Six Sigma/Lean/Kaizen activities, etc.

If you are a motivated and experienced quality professional, please apply for this exciting opportunity.

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