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Outbound Customer Engagement Agent

2 weeks ago

Pasay, National Capital Region, Philippines Outsourcellet Full time
Key Responsibilities
  1. Customer Interaction: Engage with customers through various channels, including phone, email, and chat, to understand their needs and provide solutions.
  2. Sales and Upselling: Promote our products and services by highlighting their features, benefits, and value proposition.
  3. Product Knowledge: Develop in-depth knowledge of our products and services to educate customers and address their queries.
  4. Problem-Solving: Resolve customer complaints and issues in a fair, efficient, and professional manner.
  5. Lead Qualification: Identify and qualify new sales leads, using your expertise to determine their potential for conversion.