Project Coordinator Opportunity

We are seeking a detail-oriented Remote Project Coordinator to provide high-level customer service support. The ideal candidate will be responsible for assisting the Service Manager in guiding the Service Technician Team to understand their daily schedules, performance goals, and expectations.

This role involves maintaining professionalism with clients and staff, providing excellent customer service, and establishing positive relationships with clients. The Remote Project Coordinator will also answer and address all service calls in a timely manner, contribute as a team member to mitigate problems and issues, and transcribe information into required electronic formats.

• Maintain professionalism with clients and staff.
• Provide excellent customer service while establishing positive relationships with clients.
• Answer and address all service calls in a timely manner.
• Contribute as a team member to mitigate problems and issues.
• Transcribe information into required electronic formats.
• Prepare, back-up, compile, update, and sort document data files into a prescribed computer database.
• Comply with data integrity and security policies.
• Assist the Service Manager in resolving emergencies in a timely manner.
• Oversee scheduling of the service team and make recommendations for department needs.
• Provide weekly progress updates to the Service Manager and client point of contact.
• Obtain quotes from qualified subcontractors as necessary.
• Participate in project kick-off meetings that include key participants from sales, engineering, fabrication, installation, and programming departments when needed.
• Attend weekly or biweekly internal virtual CoitCom meetings.
• Check completed work for accuracy.
• Actively seek to improve department efficiency, reduce costs, and assist in improving product through customer experiences.
• Track and provide accurate project status/milestones to the Service Manager and/or client point of contact.
• Participate in prescribed training curriculum as needed.
• Conduct or schedule product/system trainings for CoitCom Service Team members.
• Responsible for determination of self-directed development and participate in prescribed training curriculum as needed.

• Excellent written and verbal communication skills.
• Must be responsible, self-motivated, self-starter, personable, and well-organized.
• Understand AV system functionality and installation processes and techniques.
• Ability to read and comprehend project technical and construction documents.
• Proficient with Microsoft Office (Word, Excel, Outlook), Keynote, and Adobe Acrobat.
• Self-starter capable of working independently and meeting deadlines.
• Superior customer service skills to deal with both internal and external customers.
• Ability to manage multiple tasks simultaneously.
• Strong interpersonal skills: ability to work with diverse groups.
• Ability to demonstrate planning, organizing, and implementing skills allowing successful completion of a project by a specific due date.
• Must be able to effectively handle stressful situations.
• Must be able to read and effectively interpret general business documentation.

Benefits of this role include opportunities for professional growth and development, flexible work arrangements, and a dynamic work environment. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.