Customer Liaison Professional

2 days ago

San Juan, National Capital Region, Philippines beBeeCustomer Full time ₱20,000 - ₱25,000

We are seeking an experienced Customer Liaison Professional to join our team.

Key Responsibilities
  • Main contact for assigned clients via multiple platforms
  • Handle sensitive feedback and high-value interactions with empathy and professionalism
  • Resolve service issues directly when possible; escalate critical concerns with full context
  • Adapt tone and language to match client personalities while maintaining a consistent brand voice
  • Document all client interactions in project management tools and internal folders
  • Track onboarding progress, status reports, and contract communications
  • Collaborate with internal teams to meet client needs promptly
  • Ensure timely responses during working hours
  • Participate in ongoing training to stay aligned with standard operating procedures and client strategies
Requirements
  • At least 3 years of experience in a customer-facing role
  • Experience handling VIP or high-profile clients
  • Excellent written and verbal communication skills
  • Proven ability to manage demanding personalities and de-escalate tense situations
  • Strong organizational skills and attention to detail
  • Comfortable with flexible schedules and varying shifts
  • Tech-savvy familiar with project management software, Google Workspace, Zoom, Telegram

The ideal candidate will possess excellent interpersonal skills, be proactive, and able to work effectively in a remote environment. If you are a highly skilled communicator looking for a challenging opportunity, please apply.

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