Computer Systems Technician
5 days ago
We are looking for a highly skilled Computer Systems Technician to join our IT team at Staff4Me. As a key member of our technical support team, you will be responsible for providing exceptional technical support and assistance to our employees.
Key Responsibilities:- System Configuration: Prepare computers with basic configurations of Operating System, Drivers, and Network.
- Software Installation: Install and configure Office 365 and basic Applications or Software according to Installation Guides.
- Troubleshooting: Identify basic Hardware or Electric Issues (such as High CPU and/or RAM consumption or battery damage).
- Asset Management: Register and control IT assets assignment.
- Network Diagnostics: Diagnose network failures and configurations through basic tools such as ping, tracert, and DNS resolution.
- Mobility Support: Support movements of computers from different source locations to destinations according to business and operation requirements.
- Documentation: Ensure the documentation and closure of assigned tickets through the ITSM according to the IT Request and Incident Management Procedures.
As a Computer Systems Technician, you will be responsible for preparing IT assets with basic configuration and ensuring labeling for inventory and control. You will also assign IT assets to end users and register in the CMDB tool the assignment according to the procedure and information required.
Process 2: IT Request ManagementYou will attend requests through the ITSM tool ensuring documentation, status changes, SLA compliance, and closure of tickets according to the information required by the procedure. This includes installing and configuring hardware and software, such as setting up workstations and other hardware, as well as installing and configuring software such as operating systems and applications.
Process 3: IT Incident Management- User Support: Providing support to users: assisting users who are experiencing problems with systems, as well as training users on how to use new systems.
- System Testing: Testing systems to ensure they are working properly, troubleshooting and resolving any issues that arise, and maintaining systems to keep them running smoothly.
- At least 3 years of experience as an IT Support Specialist / Help Desk Agent L2.
- Experience in IT Support Management, IT Incident Management, and IT Infrastructure Management.
- Familiarity with hardware components of computers, Windows 10 features, Office 365 features, and OSI Model concepts.
- Knowledge of ITIL, Firewalls, Switches, and SD-WAN.
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Computer Systems Engineer
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Automated Systems Technician
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Computer Systems Engineer
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IT Support Technician
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Computer Systems Technician
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Electrical Systems Technician
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