Multilingual Call Center Agent

1 day ago


Angeles City, Central Luzon, Philippines MCI Full time
Key Responsibilities
- Receive inbound and outbound calls in a courteous, timely, and professional manner.
- Listen, understand customer needs, and resolve any concerns.
- Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable.

Requirements
- Must be 18 years of age or older.
- High school diploma or equivalent.
- The ability to read and speak fluent Spanish and English.
- 6 months voice, email, and chat support call center experience as a Spanish Agent.
- Excellent organizational, written, and oral communication skills.
- Familiarity with a computer, Windows PC applications and ability to learn new and complex computer system applications.
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