Implementation Strategist

1 day ago


Caloocan City, National Capital Region, Philippines beBeeImpact Full time ₱660,000 - ₱1,053,300
Implementation Professional - Technical Onboarding Specialist">

About Our Company

We strive to deliver exceptional client experiences while providing access to meaningful work in communities worldwide.

Our Core Values

  • We stand for authenticity, being true to ourselves and others.
  • We foster a culture of continuous learning and growth.
  • We remain adaptable and open to change.
  • We combine ambitious vision with operational excellence to drive success.
  • We put empathy at the heart of great partnerships.

Your Role

You will play a key role in the successful onboarding and implementation of our platform for clients. This involves working closely with clients, understanding their business requirements, configuring the system, and providing training and support for a smooth transition.

Why We Want You

We are looking for individuals who are passionate about helping us grow and achieve our purpose. We expect our team members to become our ultimate partners to success, giving their all, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

Your Responsibilities

  1. You will collaborate with project managers to create and maintain project schedules, task lists, and timelines.
  2. You will assist in developing project plans, objectives, deliverables, and resource allocation.
  3. You will assist implementation projects while partnering closely with clients' technical sponsors on configuration and testing.
  4. You will guide clients through the onboarding process, ensuring a clear understanding of system capabilities and functionalities.
  5. You will complete technical setup of workflows, including integrating social media accounts, websites, and email providers.
  6. You will adhere to detailed project plan schedules and contribute to weekly status reports to ensure accountability for milestone dates and work quality.
  7. You will maintain updated and accurate configuration workbook templates and documentation of configuration settings for customers.
  8. You will proactively identify implementation risks and mitigate them effectively and efficiently.
  9. You will tailor and facilitate User Acceptance Testing (UAT) specific to customer configuration.
  10. You will support customer success plans by assisting in product and phased rollouts, supporting value-driven conversations with the customer to increase adoption, and introducing new product functionality that will deliver results.
  11. You will create and maintain detailed documentation related to client configurations, customizations, and training materials.

You Will Thrive Here If:

  • You establish/nurture rapport and a positive relationship with customer stakeholders.
  • You foster strong relationships with Customer Success and cross-functional teams to holistically address customer issues and provide additional insights from a customer perspective.
  • You report and track bugs and enhancement requests affecting users.
  • You participate in training and development opportunities to enhance project management skills.
  • You seek guidance from project managers and contribute to continuous improvement initiatives.


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