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Lead QA Analyst

1 week ago

Cebu City, Central Visayas, Philippines Nezda Global Full time

At Nezda Global, we're committed to hiring top talent to drive business success. As a Quality Team Lead, you'll play a critical role in shaping our quality assurance operations.

Key Accountabilities:
  1. You will lead a team of quality evaluators, empowering them to deliver exceptional results and exceeding client expectations.
  2. Effective communication is essential in this role; you'll work closely with stakeholders to address quality-related concerns and resolve issues promptly.
  3. Your expertise in quality control processes will enable you to develop and implement efficient solutions that meet client needs.
  4. By staying abreast of industry trends and best practices, you'll contribute to ongoing improvement initiatives, driving business growth and excellence.
Requirements:
  • 2-3 years of experience in quality assurance within a BPO setting.
  • Excellent communication and interpersonal skills.
  • Six Sigma Green Belt certification or equivalent training.
  • Strong knowledge of audit and evaluation functions.