Transformation Leader

3 days ago


Makati City, National Capital Region, Philippines ADP Full time

At ADP, we are seeking a seasoned Transformation Leader to drive our Business Transformation initiatives.

About the Role

The Senior Process Improvement Manager is an individual contributor role directly reporting to the ADP Philippines Sr. Manager of Business Solutions.

This role drives planning and managing medium-to-large projects and leads the delivery of Business Transformation projects across multiple Business Units or across the Organization.

This role will work with Business Unit Leaders, Global Solutions Organization, and cross-functional teams in the Shoring location to achieve a culture of continuous improvement.

  • Key Responsibilities:
  • Develop key work streams of continuous improvement projects in close liaison with identified stakeholders for service improvement and efficiency savings.
  • Oversee the execution of innovation and strategic initiatives and ensure that the continuous improvement approach is delivered in accordance with project management, including taking the lead on ensuring quality feasibility studies, business cases, and timelines for evaluation of continuous improvement projects.
  • Support large-scale enterprise-wide projects that incorporate proactive and innovative solutions to address business challenges and achieve organizational goals and objectives.
  • Integrate how the big picture of the initiatives comes together from definition through implementation on implications across the business units.
  • Ensure appropriate links with other projects and strategies are aligned and ensure that appropriate ownership across the project team.
  • Provide a governance structure. The role ensures accountability and enables the predictability of the outcomes of each transformation initiative.
  • Develop and mentor Project Managers that directly report to this role and manage the Project Team Members on a day-to-day basis in line with the project.
  • Create and maintain the Project in Workfront, including but not limited to the following deliverables: Weekly meeting status reports, Project Action Plans, Project Risks, Project Assumptions, and miscellaneous emails related to the project.
  • Support the project team with skills in process excellence, project management, facilitation, problem-solving, accelerating transformation, and value creation to drive toward required outcomes.
  • Surface capacity, pacing, resourcing issues, and any other red flag issues needing leadership attention.
  • Ensure effective stakeholder engagement and communications. Ensure timelines are adhered to for initiatives by keeping executives aware of any red flags concerning the timing or integration process.
  • Create a measurement system and/or tool to assess awareness, understanding, buy-in, and support of change management activities.
  • Develop a feedback mechanism at strategic touchpoints to facilitate open discussions of organizational improvement opportunities.


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