Process Improvement Lead, Frontline
2 days ago
The Job Description
This position is responsible for ensuring impeccable service operations within Mondelēz International Digital Services. The ideal candidate will have a specialist's expertise in a specific process or workstream, working closely with cross-functional teams to identify areas for improvement.
Main Objectives:
- To develop a deep understanding of business dynamics and collaborate effectively with internal stakeholders.
- To champion process standardization and explore automation opportunities.
- To ensure compliance with policies and legal requirements.
Requirements:
We are seeking an experienced professional who can bring a unique blend of technical expertise and interpersonal skills to this role. In addition to the base qualifications mentioned earlier, you should possess excellent project management skills, including the ability to plan, coordinate, and execute projects from start to finish.
A strong analytical mindset, coupled with exceptional problem-solving skills, will enable you to navigate complex issues and find innovative solutions. You should also be able to communicate effectively with diverse groups of people, from senior leaders to junior team members.
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