Senior Support Specialist

4 days ago


Manila, National Capital Region, Philippines Turnitin Full time
Role Overview

This is an exciting opportunity to join Turnitin as a Senior Support Specialist and play a key role in ensuring the successful support of our user base. As a Technical Support Team Lead, you will lead a team of Technical Support Representatives and assist Tier 1 Support to continuously improve team capabilities and performance.

Main Accountabilities
  • Manage own time effectively to ensure that leadership duties are carried out, while also maintaining a reasonable volume of case work.
  • Lead by example in case quality.
  • Proactively support users of the Turnitin products (administrators, instructors, teaching assistants, exam takers and proctors) ensuring problem resolution, system access, optimal system performance, and overall customer satisfaction.
  • Become a Subject Matter Expert on all Turnitin Assessment Products and services while expanding knowledge on the Tii various product lines.
Qualifications

To be successful in this role, you will need:

  • 2+ years experience in a Technical Support team.
  • Bachelor's Degree in Computer Science or equivalent work experience.
  • Team leadership/supervisory experience.
  • Strong working knowledge of Windows and Mac OS.
  • An understanding of multiple integration paths.


  • Manila, National Capital Region, Philippines CITCO INTERNATIONAL SUPPORT SERVICES LIMITED-PHILIPPINE ROHQ Full time

    CITCO INTERNATIONAL SUPPORT SERVICES LIMITED-PHILIPPINE ROHQ is a leading provider of IT solutions, and we are currently seeking a highly experienced Senior DevOps Specialist to join our team.In this role, you will be responsible for ensuring the smooth operation of our cloud-based infrastructure and applications, including designing and implementing CI/CD...


  • Manila, National Capital Region, Philippines Nityo Infotech Services Philippines Inc. Full time

    Direct Hiring: SQL Support SpecialistMid - Senior Application Support SpecialistLocation: Taguig CitySet up: 3x onsite, 2x WFHSchedule: Night ShiftSalary: Up to 120,000 + complete benefitsQualifications:5-7 years of experiencePreferably in technology and/or financial industryProficient in relational databases (SQL Server)Solid in SQL (Structured...


  • Manila, National Capital Region, Philippines Turnitin Full time

    Job SummaryTurnitin is seeking a highly skilled SENIOR TECHNICAL SUPPORT SPECIALIST to lead our technical support team. The successful candidate will be responsible for providing expert-level technical support to customers, developing and maintaining technical documentation, and collaborating with internal teams to improve support...


  • Manila, National Capital Region, Philippines Better Support Full time

    We are seeking a talented and tech-savvy individual to fill the position of Notion Automation Specialist at Better Support. This role involves working closely with our client to automate their Notion processes and ensure seamless day-to-day operations.The ideal candidate will possess strong technical skills, including proficiency with AI tools and experience...


  • Manila, National Capital Region, Philippines Quess (Philippines) Corp Full time

    Job DescriptionThe Senior Compliance Specialist will provide support and guidance to operations during internal/external audits. This role will act as an independent reviewer and evaluation body to ensure that compliance issues/concerns within the client area are being appropriately evaluated, investigated, and resolved.This position will identify potential...


  • Manila, National Capital Region, Philippines Santaisabel Full time

    We are Santaisabel, a leading provider of innovative solutions. We are seeking a highly skilled and motivated Technical Support Specialist to join our team.Job Description:We are looking for a customer-focused individual who can provide technical support via various media channels.The successful candidate will be responsible for providing first-line...


  • Manila, National Capital Region, Philippines GLOBAL PACIFIC SUPPORT Full time

    Revenue Development Specialist PositionGrowth-oriented Revenue Development Specialists drive business growth by identifying and pursuing new revenue streams. At GLOBAL PACIFIC SUPPORT, we're seeking an experienced Revenue Development Specialist to cultivate relationships with potential clients and transform them into loyal customers.Key...


  • Manila, National Capital Region, Philippines Fresh Prints Full time

    Senior Customer Support Specialist – Retail OperationsLocation: Remote (Supporting TVP NYC via Frontier Hiring)About TVP NYCTVP NYC was founded in 2012 by Jason Sochol and Omri Bokjo, recognizing the need for high-quality branded merchandise, eCommerce solutions, and fulfillment services. TVP has supported the launch of hundreds of successful merchandise...


  • Manila, National Capital Region, Philippines Nezda Technologies, Inc. Full time

    Nezda Technologies, Inc.We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing timely and effective technical support to our clients. This includes responding to incoming calls, resolving technical issues, and escalating complex problems to senior technicians.Key...


  • Manila, National Capital Region, Philippines FinStrat Management Full time

    About the RoleWe are looking for a skilled Executive Support Specialist to join our team at FinStrat Management. As a strategic thought partner to executive leadership, you will analyze and synthesize complex information to support decision-making.Your responsibilities will include proactively identifying opportunities for process improvement and...


  • Manila, National Capital Region, Philippines Trends Group, Inc. Full time

    Job DescriptionWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Trends Group, Inc.The ideal candidate will have excellent communication skills, be able to prioritize tasks efficiently, and maintain confidentiality when handling sensitive information.Duties will include:Providing administrative...


  • Manila, National Capital Region, Philippines Better Support Full time

    At Better Support, we are on the lookout for a diligent and ambitious individual with expertise in Notion automation to join our team. As a VA, you will be working closely with our client, a startup leveraging AI tools, to automate processes.The role requires 32 hours of work per week, adhering to a local Philippine schedule from 1 AM to 7 AM. You will be...


  • Manila, National Capital Region, Philippines Curran Daly & Associates Full time

    Job SummaryWe are seeking a highly skilled and experienced Administrative Support Specialist to join our team at Curran Daly & Associates. As an Executive Assistant, you will provide administrative support to senior-level executives and teams, ensuring seamless day-to-day operations and maintaining high levels of productivity.Key ResponsibilitiesProvide...


  • Manila, National Capital Region, Philippines Rachelle So Architectural Design Full time

    At Rachelle So Architectural Design, we are seeking a highly skilled Corporate Support Specialist to join our team. As a key member of our support staff, you will be responsible for providing administrative assistance to our management team.Key Responsibilities:Schedule appointments and maintain calendars for senior management.Coordinate meetings and prepare...


  • Manila, National Capital Region, Philippines FinStrat Management Full time

    Key ResponsibilitiesThe successful Director of Senior Support will provide strategic support to senior leadership at FinStrat Management. Key responsibilities include analyzing and synthesizing complex information to support decision-making, proactively identifying opportunities for process improvement and organizational efficiency, and managing complex...


  • Manila, National Capital Region, Philippines SPAC Information Technology Inc Full time

    SPAC Information Technology Inc is an integrated IT powerhouse of TALENTS and TECHNOLOGY providing IT consulting and HR resourcing services.We are looking for a Senior IT Specialist to join our team who can implement solutions, maintain systems, and implement technical strategies.The role requires a minimum of 6 years of DevOps experience, with a strong...


  • Manila, National Capital Region, Philippines PST Full time

    About the RoleWe are looking for a seasoned Senior Data Specialist who can take charge of our data processing operations. The successful candidate will be responsible for managing a team of data entry specialists, coordinating tasks and work schedules, and ensuring high-quality results.


  • Manila, National Capital Region, Philippines Hitachi ABB Power Grids Full time

    Job DescriptionWe are seeking an experienced Senior Design Specialist to join our global communications team. The successful candidate will be responsible for developing creative multimedia solutions across all touchpoints and channels, further developing our brand, ensuring brand consistency, whilst continuously supporting the business and the markets.The...


  • Manila, National Capital Region, Philippines Omeba Solution Inc. Full time

    Job OverviewOmeba Solution Inc. is seeking a highly skilled Senior Graphic Design Specialist to join our team. As a Senior Graphic Design Specialist, you will be responsible for creating visually appealing graphics layouts, web banners, promotional posters, and branding mock-ups that align with our company's vision.


  • Manila, National Capital Region, Philippines Qualfon Philippines Support Services Inc Full time

    OverviewQualfon Philippines Support Services Inc. is a leading provider of customer service solutions, committed to delivering exceptional experiences through its team of skilled representatives.Key ResponsibilitiesProspecting and Engagement: Conduct high-volume outbound calls and follow-up communications to prospective and existing customers, effectively...