Senior Support Specialist
4 days ago
This is an exciting opportunity to join Turnitin as a Senior Support Specialist and play a key role in ensuring the successful support of our user base. As a Technical Support Team Lead, you will lead a team of Technical Support Representatives and assist Tier 1 Support to continuously improve team capabilities and performance.
Main Accountabilities- Manage own time effectively to ensure that leadership duties are carried out, while also maintaining a reasonable volume of case work.
- Lead by example in case quality.
- Proactively support users of the Turnitin products (administrators, instructors, teaching assistants, exam takers and proctors) ensuring problem resolution, system access, optimal system performance, and overall customer satisfaction.
- Become a Subject Matter Expert on all Turnitin Assessment Products and services while expanding knowledge on the Tii various product lines.
To be successful in this role, you will need:
- 2+ years experience in a Technical Support team.
- Bachelor's Degree in Computer Science or equivalent work experience.
- Team leadership/supervisory experience.
- Strong working knowledge of Windows and Mac OS.
- An understanding of multiple integration paths.
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