Customer Support Resolution Specialist

1 week ago


Makati City, National Capital Region, Philippines Nityo Infotech Full time
Nityo Infotech Service Desk Specialist Job DescriptionCompany Overview

Nityo Infotech is a reputable company committed to delivering exceptional IT services.

Salary and Benefits

We offer an attractive salary of $60,000 per year, along with a comprehensive benefits package that includes health insurance, retirement savings plan, and paid time off.

Job Responsibilities

The Service Desk Specialist will be responsible for providing top-notch technical support to our clients. This involves troubleshooting and resolving various IT-related issues in a timely and efficient manner.

Key Skills and Qualifications
  1. Strong problem-solving skills and the ability to work effectively in a fast-paced environment.
  2. Knowledge of ITIL framework and ticketing systems.
  3. Familiarity with Windows, Mac OS, and common office applications.
Requirements

To succeed in this role, you will need:

  • At least 1-2 years of experience in a service desk or technical support role.
  • Excellent communication skills and the ability to work effectively with cross-functional teams.
About Nityo Infotech

Nityo Infotech is a dynamic and innovative company that values its employees and strives to provide them with opportunities for growth and development.



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