AI Platform Account Manager

1 day ago

Tarlac City, Central Luzon, Philippines beBeeCustomerSuccess Full time ₱4,000,000 - ₱7,000,000

As a key member of our international team, you will serve as the primary point of contact for client inquiries and support.

About The Role

You'll be responsible for ensuring client satisfaction, retention, and continuous value in a fast-growing SaaS environment.

Responsibilities
  • Serve as the primary point of contact for client inquiries and support.
  • Understand client goals and help them get the most out of our platform's features.
  • Manage the renewal process and identify upsell opportunities.
  • Monitor client satisfaction and proactively resolve issues.
  • Collaborate with internal teams to ensure smooth delivery.
  • Lead regular performance reviews and feedback sessions.
  • Develop strategies to increase retention and loyalty.
  • Handle escalations and ensure prompt resolution.
  • Offer recommendations and insights for better platform utilization.
Requirements

To succeed in this role, you should have:

  • Proven experience in Account Management or Customer Success (preferably SaaS/tech).
  • Strong interpersonal and communication skills.
  • Analytical mindset with the ability to assess customer interactions.
  • Proactive problem-solving skills.
  • Experience using CRM and customer success platforms.
What We Offer

Work with an innovative AI platform in a high-growth environment. Enjoy dynamic, collaborative remote work, flexible hours, and long-term opportunity. Competitive salary and benefits included.

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