Apparel Store Support Specialist
2 weeks ago
Job Title: Customer Service Representative - Apparel eCommerce. We are seeking a detail-oriented Customer Service Representative with strong professional writing skills, excellent spoken and written English, and the ability to effectively communicate with customers.
- Key Responsibilities:
- Respond promptly and professionally to customer inquiries via email and phone
- Address concerns related to online orders, including lost shipments, stock availability, charge issues, and returns
- Understand and apply company policies while assisting customers
- Maintain accurate records of customer interactions and issues
- Coordinate with other teams (inventory, logistics, billing) to resolve customer concerns efficiently
- Provide a positive shopping experience by ensuring courteous and effective communication
- Assist in resolving charge disputes and processing refunds when needed
- Qualifications:
- Excellent written and verbal English communication skills
- Previous experience in customer service, preferably in an apparel eCommerce setting
- Strong understanding of customer service etiquette, with a professional and empathetic approach
- Ability to comprehend and apply company policies accurately
- Proficiency in email management tools and basic CRM software
- Strong organizational and problem-solving skills
- Ability to multi-task and handle customer inquiries with efficiency
- Comfortable making outbound calls to customers when needed
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