Customer Service Representative
7 days ago
About the Job
We're seeking highly skilled individuals to join our team as Assisted Digital Consultants. As part of our CCC Tribe, you'll play a vital role in assisting our Australian customers with various Retail, Cards, and Digital Banking solutions.
Your primary responsibility will be to deliver excellent customer service, troubleshooting customer enquiries, and providing information on relevant products or services. This role requires strong communication skills, flexibility, and a willingness to learn and adapt to changing customer habits and contacts.
Key Responsibilities
- First contact resolution for customers using our in-app Message Us channel.
- Efficiently resolve customers' enquiries by identifying root causes and providing permanent fixes.
- Educate customers about ANZ's products and services, escalating complex enquiries to specialist bankers or teams when necessary.
- Meet customer-centric, financial, and risk metrics and targets in a professional environment.
- Provide exceptional customer experiences through our in-app messaging interactions.
- Develop your skills and banking knowledge through ongoing formal training and mentorship from your leaders.
What we offer
We provide our people with access to health and wellbeing services, flexible working options, and opportunities to develop their skills and knowledge. If you're passionate about delivering exceptional customer experiences and have a growth mindset, we'd love to hear from you.
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