AI Support Operations Expert

1 day ago

San Fernando, Central Luzon, Philippines beBeeZendesk Full time ₱300,000 - ₱600,000

About a dynamic and innovative Tech E-commerce Group, we operate multiple direct-to-consumer brands in the intimate apparel and beauty sectors. Our focus is on data-driven strategies to scale our businesses. We also have an online community dedicated to promoting body positivity.

Customer Care fosters a culture of collaboration, innovation, and continuous learning. We invest in our people and provide support and development opportunities for personal and professional growth. Our remote-first approach allows you to work from anywhere with a diverse and talented team worldwide.

We are seeking a Zendesk Admin & AI Specialist to effectively oversee workflows, queue management, and collaborate with cross-functional teams to improve customer support operations.

The ideal candidate will possess:

  • A certified administrator
  • Expertise in automation, triggers, and queue management
  • Experience with AI setup and integrations
  • Strong analytical and problem-solving skills
  • Excellent communication and collaboration abilities
  • Proficiency in reporting and presentation creation
  • Ability to document workflows and suggest process improvements

We offer:

  • An opportunity to work with world-class talents in a data-driven environment
  • Growth and development opportunities both professionally and personally
  • A safe, inclusive space that values diversity, equity, and inclusion
  • Openness to new ideas and initiatives
  • A comprehensive benefits package including remote work, paid holidays, learning subsidies, and more

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