Digital Technology Service Delivery Head
2 days ago
The IT Service Delivery Head plays a crucial role in leading the dedicated service delivery team, comprising systems analysts and technology delivery managers. Reporting directly to BU Technology Heads, this individual is accountable for technology service delivery for their dedicated Business Segment.
Partnering with SBC Business Segment Heads, the Service Delivery Lead provides guidance on technology and market trends to support business strategy formulation. With end-to-end responsibility for designing, delivering, and releasing technology services, this expert ensures alignment with business objectives.
As the single point of contact for dedicated IT service delivery activities and projects, the Service Delivery Lead is responsible for ensuring SLAs are met by the team members. Coaching, developing, mentoring, and leading a team of systems analysts and tech delivery managers enhances their capabilities.
Qualifications:- At least 20 years of delivery work experience in banking/financial services
- Strong leadership and people management skills
- Excellent communications and writing skills
- Goals and results orientation
- Highly collaborative, strategic, and creative
- Proactive in process improvement and risk management
- Influential in application functional evaluation and delivery through the systems development life cycle
- Agile experience required
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