Senior Customer Service Representative

1 day ago

Iloilo City, Western Visayas, Philippines beBeeCustomer Full time ₱450,000 - ₱600,000
Job Opportunity

We are looking for a highly skilled Customer Experience Expert to join our team. The successful candidate will be responsible for delivering an exceptional customer experience by responding promptly to customer inquiries, troubleshooting technical issues, and providing solutions or escalating when needed.

The ideal candidate will have proven experience in merchant support, customer support, or a related role, as well as excellent communication and problem-solving skills. You will be comfortable wearing many hats and juggling priorities, with the ability to multitask, stay organized, and manage time effectively.

Key Responsibilities
  • Provide best-in-class customer service through prompt responses to customer inquiries.
  • Troubleshoot technical issues, identify root causes, and offer solutions or escalate when necessary.
  • Become a product expert to answer questions quickly and accurately.
  • Manage open customer conversations and own follow-ups to ensure all tickets are resolved in a timely manner.
  • Collaborate with internal teams on escalated or complex issues.
  • Identify trends in support issues and share insights with product, tech, and ops.
Qualifications
  • Proven experience in merchant support, customer support, or a related field.
  • Excellent communication and problem-solving skills.
  • Able to think on your feet and handle multiple priorities.
  • Familiarity with tools like Tableau, Looker, SQL, or BI platforms is a plus.

  • Customer Service Representative

    9 hours ago

    Iloilo City, Western Visayas, Philippines beBeeCustomerService Full time ₱1,890,000 - ₱2,433,000

    Customer Service Representative Position OverviewThe role of a Customer Service Representative involves delivering exceptional customer support and resolving routine problems related to client products or services.Main ResponsibilitiesEnsure that service standards meet contractual performance benchmarksGather customer requirements, confirm understanding, and...

  • Customer Service Representative

    17 hours ago

    Iloilo City, Western Visayas, Philippines TalentPop App Full time

    ABOUT US: TalentPop App is on a mission to build an amazing team of Customer Service Representatives who are passionate about delivering world-class service and making a meaningful impact with every interaction.Perks & BenefitsAnnual performance-based increasesPaid time offHealth and dental insuranceHoliday bonusesPermanent work-from-home setupOpportunities...

  • Customer Service Representative

    2 weeks ago

    Iloilo City, Western Visayas, Philippines GECO Asia Pte Ltd Full time

    As a Telco Account Premier Customer Service Representative, you will deliver top-tier customer service and technical support to premier clients in the telecommunications industry. You will address complex customer inquiries, troubleshoot service issues, assist with billing inquiries, and ensure a high level of customer satisfaction. This role requires...

  • Customer Service Representative

    6 days ago

    Iloilo City, Western Visayas, Philippines Fair Trade Outsourcing Full time $104,000 - $130,878 per year

    Fair Trade Outsourcing is hiring a Full time Customer Service Representative role in Iloilo City Proper, Western Visayas. Apply now to be part of our team.Job summary:Looking for candidates available to work:Monday: EveningTuesday: EveningWednesday: EveningThursday: EveningFriday: EveningJob Purpose Customer Service Representatives are responsible for...

  • Customer Service Representative

    1 week ago

    Iloilo City, Western Visayas, Philippines Fair Trade Outsourcing Full time $40,000 - $60,000 per year

    Job Purpose Customer Service Representatives are responsible for managing various customer issues based on client assignments and transactions. The key tasks include telephone interactions, documentation, and the ability to work well with customers. Customer Service Representatives (CSRs) deliver one-on-one customer service support to customers all over the...

  • Customer Service Representative

    1 week ago

    Iloilo City, Western Visayas, Philippines FILIMEX RESOURCE GROUP, INC. Full time ₱180,000 - ₱240,000 per year

    FILIMEX RESOURCE GROUP, INC. is hiring a Full time Customer Service Representative role in Jaro, Western Visayas. Apply now to be part of our team.Job summary:Flexible hours availableNo experience required for this roleExpected salary: ₱15,000 - ₱20,000 per monthJob Summary:We are seeking a motivated and customer-focused Customer Service Representative...

  • Customer Service Representative

    6 days ago

    Iloilo City, Western Visayas, Philippines TDCNERP Full time ₱180,000 - ₱240,000 per year

    TDCNERP is hiring a Full time Customer Service Representative role in Iloilo City Proper, Western Visayas. Apply now to be part of our team.Job summary:Flexible hours available1 year of relevant work experience required for this roleExpected salary: ₱18,000 - ₱20,000 per month We're Hiring Customer Service Representative (CSR) – Online Streaming...

  • Customer Service Representative

    1 day ago

    Iloilo City, Western Visayas, Philippines beBeeRepresentative Full time ₱14,500 - ₱17,600

    Customer Service Representative JobWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for handling inbound and outbound calls, responding to customer inquiries, and resolving issues in a timely and professional manner.Job Responsibilities:Handle customer...

  • Customer Service Representative

    1 day ago

    Iloilo City, Western Visayas, Philippines beBeeCustomerService Full time ₱500,000 - ₱1,000,000

    Job Title: Customer Service RepresentativeWe are seeking a skilled and enthusiastic customer service representative to join our team.Handle inbound and outbound calls professionally and efficiently.Resolve customer issues on the first call through effective problem-solving.Research and retrieve information across systems to support customer needs.Accurately...

  • Customer Service Representative

    7 days ago

    Iloilo City, Western Visayas, Philippines Fair Trade Outsourcing Full time

    Job PurposeCustomer Service Representatives are responsible for managing various customer issues based on client assignments and transactions. The key tasks include telephone interactions, documentation, and the ability to work well with customers. Customer Service Representatives (CSRs) deliver one-on-one customer service support to customers all over the...