Quality Assurance Specialist

4 weeks ago


Paranaque City, Calabarzon, Philippines Upsurge Unlimited Resources Inc. Full time
Job Title: Quality Assurance Specialist

Location: Not Specified

Company: Upsurge Unlimited Resources Inc.

Work Schedule: Full-time, 8 hours per day, 6 days a week

Duties and Responsibilities:
  • Conducts examinations to ensure branch compliance with internal policies, procedures, and regulatory guidelines.
  • Identifies operational inefficiencies and recommends improvements for service delivery across branches.
  • Prepares exception reports, discusses findings with branch staff, and ensures timely resolution.
  • Submits operations review reports to the QASU Head.
  • Reviews transaction documents for accuracy and completeness.
  • Coaches branches on service-related issues and guides personnel in delivering excellent customer service.
  • Acts as Branch Operations Head (BOH) or Teller when necessary.
  • Performs other assigned duties and ensures compliance with environmental policies.
Position Requirements:
  • Graduate of Business, Accounting, Banking/Financial Services, or related fields.
  • Strong understanding of branch operations and willingness to travel for fieldwork.
  • Excellent written and verbal communication skills.


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