IT Solutions Specialist

Job Description:

We are looking for a skilled Technical Support Engineer to join our team at Hino Motors Philippines Corporation.

About the Role:

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• To provide technical assistance to customers, including diagnosis of trouble analysis and inspection of units related to electronics and common rail systems.">
• To conduct troubleshooting and evaluation of product and quality-related issues and provide documentation, such as field service and technical reports, related to electronics and common rail systems.">
• To facilitate and monitor the sending of spare parts to the requesting party, including packaging and communication with courier services.">

Key Responsibilities:

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• Provide expert technical support to customers through various channels, including phone, email, and in-person visits.">
• Analyze complex technical issues and develop effective solutions to resolve customer complaints.">
• Collaborate with cross-functional teams to identify and implement process improvements.">
• Develop and maintain accurate and detailed records of customer interactions and issue resolutions.">

Requirements:

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• Bachelor's degree in Electronics Engineering or a related field.">
• Minimum 2 years of experience in technical support or a related field.">
• Excellent problem-solving skills and ability to work under pressure.">
• Strong communication and interpersonal skills.">

What We Offer:

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• A competitive salary and benefits package.">
• Ongoing training and professional development opportunities.">
• A dynamic and supportive work environment.">