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Bilingual CSR
3 weeks ago
Hinduja Global Solutions (HGS) is a leading provider of business process management services that transform businesses around the world. We believe in empowering our employees to deliver exceptional customer experiences and build long-lasting relationships with our clients.
About the Role
This role involves providing excellent customer service to our clients, responding to their queries and resolving their issues in a timely and efficient manner. You will work closely with our cross-functional teams to provide end-to-end customer experiences, leveraging our robust IT infrastructure to optimize efficiency and productivity. If you have strong communication skills and a passion for delivering outstanding customer service, we want to hear from you
Why Choose HGS?
At HGS, we offer a dynamic and inclusive work environment where every employee has the opportunity to grow professionally and personally. We provide comprehensive training programs to help our employees develop new skills and enhance their career prospects. With our emphasis on work-life balance and employee well-being, you can expect a fulfilling career journey with us.
Your Responsibilities
Deliver exceptional customer service through proactive customer service and call control techniques
Handle inbound calls, respond to client inquiries, and resolve client complaints in a timely and efficient manner
Create personalized and engaging interactions with clients, leveraging our robust IT infrastructure to optimize efficiency and productivity
Stay up-to-date with changing business strategies, participating in ongoing training and development programs to enhance your skills and knowledge
Participate in performance reviews and feedback sessions to continuously improve your performance and contribute to the growth and success of the company.
