Operations Team Lead
2 days ago
We are seeking a highly skilled and experienced Operations Supervisor to join our team at SuperStaff. This role is responsible for overseeing the day-to-day operations of our inbound contact center, ensuring that we deliver exceptional customer service and achieve our business objectives.
Key Responsibilities- Service Improvement: Identify areas for improvement and implement strategies to enhance our services and performance.
- Team Leadership: Lead a team of Team Leaders, Trainers, Quality Assurance, and Customer Service Agents, providing guidance and support to ensure efficient operation.
- Strategic Operations: Plan and execute operational strategies, including forecasting, rostering, monitoring, briefing, and coaching team members.
- Escalation Handling: Manage and resolve escalated cases from customers, ensuring proper processes are followed and avoiding recurrence of issues.
- KPI and Reporting: Monitor team performance against KPIs set by the client, preparing regular reports on attendance, achievement, and other activities.
- A diploma or bachelor's degree is required.
- Ability to multitask, set priorities, and manage time effectively.
- Familiarity with smartphones, online shops, and other online apps.
- Detail-oriented individual with a service-oriented attitude.
- An outgoing person who is friendly but remains professional.
- Willingness to work shifts, including holidays.
- Knowledge of customer service practices and principles.
- A focused attitude for solving customer issues quickly and comprehensively.
- Customer focus and adaptability to different personality types.
- Ability to deal with stress and work pressure.
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Operational Team Lead
2 days ago
Makati City, National Capital Region, Philippines SuperStaff Full timeJob DescriptionWe are seeking a highly skilled Operational Team Lead to join our team at SuperStaff. As an Operations Manager, you will be responsible for leading the operational team in managing and developing their skills, as well as ensuring that all customer care operations run smoothly.ResponsibilitiesLead the operational team in managing and developing...
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Team Lead
5 days ago
Quezon City, National Capital Region, Philippines Reed Elsevier Philippines Full timeAbout the RoleThis is an exciting opportunity for a seasoned professional to lead our operations team and drive business growth through efficient process management, effective coaching, and mentoring of team members.
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IT Operations Team Lead
5 days ago
Quezon City, National Capital Region, Philippines Tech Mahindra Full timeJob Summary:At Tech Mahindra, we are seeking a Service Desk Manager to join our IT operations team. The successful candidate will be responsible for improving the effectiveness and efficiency of our support services and leading our customer service delivery team.About the Role:The ideal candidate will have a proven track record in managing teams and...
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Operations Team Lead
5 days ago
Makati City, National Capital Region, Philippines TASQ Staffing Solutions Full timeJoin us at TASQ Staffing Solutions as we continue to grow and expand our operations. We are seeking a highly skilled Operations Team Lead to help drive our success.About the RoleIn this role, you will be responsible for leading a team of operations professionals, providing guidance and support to ensure that our operations run smoothly and efficiently.The...
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Team Lead
6 days ago
Quezon City, National Capital Region, Philippines Ninja Van PH Full timeWe are seeking an experienced Team Lead - Operations Department to join our team. As an Operations Manager, you will oversee daily operations, manage supply chain processes, and develop systems to enhance operational efficiency.ResponsibilitiesSupervise daily operations, ensuring seamless and efficient delivery of goods and services.Develop and implement...
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Network Operations Team Lead
6 days ago
Makati City, National Capital Region, Philippines The Onset Group Full time**Key Responsibilities**Vigilant monitoring of the network infrastructure to ensure everything operates harmoniously.Swift response to incidents, ensuring the network's resilience.Collaborative problem-solving with teams to untangle technical puzzles.Knowledge sharing, offering insights and guidance to others.Continuous improvement, seeking out new ways to...
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Accounting Team Lead
2 days ago
Makati City, National Capital Region, Philippines Greatest Standard Management Inc Full timeCompany OverviewWe are a leading provider of comprehensive financial solutions, seeking an experienced Certified Public Accountant to lead our accounting team and drive business growth.This role offers a unique opportunity to make a meaningful impact on our organization's financial performance, while working in a collaborative and dynamic environment.Key...
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BPO Operations Associate Team Lead
1 week ago
Makati City, National Capital Region, Philippines Nityo Infotech Full timeNityo InfotechLocation: Makati (Hybrid Set-up)Schedule: Night ShiftAre you ready to lead and thrive in a dynamic HR operations environment? Join our team and take the next step in your careerQualifications:-- Graduate of business administration/management, accounting, or related disciplines. (Highly Preferred)-- 3-5 years of experience in customer service,...
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Operations Lead
17 hours ago
Makati City, National Capital Region, Philippines ADDFORCE Human Resources Solutions Full timeAt ADDFORCE Human Resources Solutions, we are seeking a highly skilled Operations Lead to join our team. This role will be responsible for overseeing project operations and ensuring that all tasks are completed on time and within budget.The ideal candidate will have a strong background in project management and experience working in call center operations....
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Merchandising Team Deployment Lead
5 days ago
Makati City, National Capital Region, Philippines Nestlé SA Full timeJob OverviewWe are seeking a Merchandising Team Deployment Lead to drive the achievement of Sell Out, Reach, and Execution objectives for the assigned territory through the management and development of distributor sales operations. The successful candidate will lead the distributor sales leadership team in creating the annual territory business plan (ICP)...
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Team Lead
6 days ago
Makati City, National Capital Region, Philippines Manulife Philippines Full timeWe are seeking a Team Lead to join our team at Manulife Philippines. This role involves leading and growing a team of financial advisors to achieve business targets.Key Responsibilities:Develop and implement sales strategies to achieve business targets.Recruit, train, and mentor a team of financial advisors.What We Offer:Competitive compensation package with...
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GigaHertz Team Lead
5 days ago
Makati City, National Capital Region, Philippines GigaHertz Full timeGigaHertz is seeking a Branch Senior Manager to lead our team and drive business results.The successful candidate will be responsible for overseeing store operations, managing staff, and achieving sales targets.Key responsibilities include:Strategic Planning: Develop and implement strategies to drive business growth and improve profitability.Team Leadership:...
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Operations Management Lead
5 days ago
Makati City, National Capital Region, Philippines Inteluck Full timeJob OverviewWe are looking for an experienced Operations Management Lead to join our team and take charge of our domestic freight forwarding operations.Key AccountabilitiesLead and manage a team of freight forwarding professionals, providing guidance and support to ensure high-performance culture and achievement of departmental goals.Develop and implement...
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Credit Investigation Team Lead
5 days ago
Makati City, National Capital Region, Philippines Security Bank Corporation Full timeAbout the JobWe are seeking a highly skilled and experienced individual to lead our credit investigation team. As a Credit Investigation Team Leader, you will be responsible for overseeing the entire credit verification process and ensuring that it is conducted efficiently and effectively.The successful candidate will have a bachelor's degree in Business...
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Accounting Operations Team Lead
6 days ago
Makati City, National Capital Region, Philippines Merck Gruppe Full timeJob Overview:The Accounting Controls & Analysis Team Lead - Procurement (EMEA) role is a supervisory position that oversees direct reports in AP tasks, ensuring efficient team delivery and adherence to SLAs. This role involves month-end activities, accurate report submission, and planning specific tasks.Your Key Responsibilities:Generate KPI reports, track...
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E-commerce Team Lead
5 days ago
Makati City, National Capital Region, Philippines edamama Full timeAbout the Job OpportunityThis role offers an exciting opportunity to join our dynamic team as an Area Retail Manager. You will be responsible for leading a team of retail professionals and driving sales growth within a designated area.Responsibilities:Commercial Leadership:Develop and implement sales strategies to achieve daily/monthly/yearly goals.Drive...
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Financial Services Team Lead
6 days ago
Makati City, National Capital Region, Philippines Aetos Financial Full timeAbout Aetos FinancialWe are a leading financial services team in the Philippines, committed to providing high-quality services to secure our clients' dreams and uplift their quality of lives.Role OverviewThis full-time hybrid role is for an Assistant Sales Manager, reporting to the Sales Manager. Responsibilities include assisting with sales operations and...
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Game Development Team Lead
6 days ago
Makati City, National Capital Region, Philippines Sovrun (Formerly BreederDAO) Full timeJob SummaryWe are looking for a skilled Game Development Team Lead to join our team. As a key member of our software development team, you will be responsible for leading the development of our games and ensuring timely delivery.Key Responsibilities:Lead the development team and ensure timely delivery of projectsCoordinate with internal teams and manage game...
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Medical Team Lead
6 days ago
Makati City, National Capital Region, Philippines UnitedHealth Group Full timeJob DescriptionAs a Healthcare Operations Manager at Optum, you will oversee the delivery of healthcare services, ensuring compliance with company policies and procedures. You will work closely with our team to foster a culture of diversity and inclusion, providing comprehensive benefits and career development opportunities.ResponsibilitiesOversee the...
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Facilities Operations Lead
5 days ago
Makati City, National Capital Region, Philippines Ninja Van PH Full timeJob Purpose:To manage the overall operations and facilities maintenance of a building on a daily basis, reporting to Principal Officers on its physical and financial condition. To implement the company's objectives and strategies for property maintenance and enhancement of property values.Key Responsibilities:Oversight of vessel technical operations,...