Technical Service Associate
1 week ago
Job Overview:
We are Kinettix Inc. (Philippines), a leading provider of innovative solutions, and we are looking for a talented IT Service Desk Associate to join our dynamic team.
About the Role:
As a Help Desk Technician, you will play a critical role in ensuring our IT infrastructure runs smoothly by providing prompt and efficient technical support to our staff.
Duties and Responsibilities:
- Provide first-line technical support to end-users through various channels.
- Troubleshoot hardware, software, and network-related issues with attention to detail.
- Work closely with internal stakeholders to identify and resolve IT-related problems.
- Document and track incidents and service requests using our ticketing system.
- Escalate complex issues to senior IT personnel when required.
Requirements:
- At least one year of experience in IT support with solid analytical skills.
- Familiarity with Microsoft products and other relevant technologies.
- Superb communication and interpersonal skills with a patient approach.
- A bachelor's degree in IT, Computer Science, or a related field desired.
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