Technical Service Associate

1 week ago


Cebu City, Central Visayas, Philippines Kinettix Inc. (Philippines) Full time

Job Overview:

We are Kinettix Inc. (Philippines), a leading provider of innovative solutions, and we are looking for a talented IT Service Desk Associate to join our dynamic team.

About the Role:

As a Help Desk Technician, you will play a critical role in ensuring our IT infrastructure runs smoothly by providing prompt and efficient technical support to our staff.

Duties and Responsibilities:

  1. Provide first-line technical support to end-users through various channels.
  2. Troubleshoot hardware, software, and network-related issues with attention to detail.
  3. Work closely with internal stakeholders to identify and resolve IT-related problems.
  4. Document and track incidents and service requests using our ticketing system.
  5. Escalate complex issues to senior IT personnel when required.

Requirements:

  1. At least one year of experience in IT support with solid analytical skills.
  2. Familiarity with Microsoft products and other relevant technologies.
  3. Superb communication and interpersonal skills with a patient approach.
  4. A bachelor's degree in IT, Computer Science, or a related field desired.


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