Frontline Ambassador

Career Opportunity at NSDMM Management Services Inc.

We are a dynamic organization driven by innovation, collaboration, and a passion for delivering exceptional results. Our team members are dedicated professionals who share a commitment to excellence and continuous improvement.

Concierge Representative Job Description

This exciting opportunity involves working as a key point of contact for our clients, providing personalized support, and ensuring seamless interactions between our guests and our staff. You will be responsible for:

• Providing top-class customer service, responding promptly to queries, and resolving issues efficiently.
• Maintaining accurate records and reports, tracking customer interactions and preferences.
• Participating in ongoing training and development to enhance skills and knowledge in customer service, conflict resolution, and related areas.
• Collaborating with internal teams to ensure smooth operations and effective communication.
• Fostering positive relationships with customers, recognizing their needs and preferences, and adapting to changing situations.

Requirements

To succeed in this role, you should possess:

• A degree in a relevant field (e.g., Hotel and Restaurant Management, Tourism, Mass Communications).
• Experience working in a customer-facing environment, preferably in hospitality, catering, or event planning.
• Strong communication and interpersonal skills, with a focus on building rapport with diverse groups of people.
• Able to adapt to changing situations and priorities, maintaining a calm and composed demeanor under pressure.
• Familiarity with standard customer service principles, practices, and procedures.