Content Writer Specialist

2 days ago

Las Piñas, National Capital Region, Philippines beBeeTechnical Full time ₱350,000 - ₱500,000
Job Title: Knowledgebase Editor-Client

The IKB Writer is responsible for the ongoing governance of a knowledge base, including its overall health and best practices. He/She should encourage correct and widespread usage of the IKB, create guidelines for what information is captured and by whom, and how to keep it from growing stale.

The IKB Writer holds a full-time position within the Global Learning Innovation and Design (GLID) Team - Training and Development Group and reports to the Instructional Design Manager.

Responsibilities

  • We are looking for a seasoned technical writer who is passionate about breaking complex processes down into easy-to-follow steps

    • A Bachelor's degree or equivalent experience in content writing is required.
    • Experience independently creating engaging online articles, guides and user support content is essential.
    • Experience with writing and graphics tools and apps, including online platforms, is necessary.
    • Deep understanding of applying formatting (headers, bolding, icons, lists, tables, screenshots) to make the most important points stand out is required.
    • Ability to analyze data (KPI, Quality, searches, views), identify areas for improvement and create innovative solutions is crucial.
    • Ability to learn new knowledge and skills quickly, a penchant for self-development, is highly valued.
    • Ability to work effectively and collegially with all team members and stakeholders such as Training, Operations, Quality and clients is essential.
    • Has the mindset needed for team success – service orientation, collaboration and creating a positive work climate is required.
    • Enjoys a varied pace of working and copes well under pressure is desirable.
    • Aligned with the core values of respect, integrity, transparency and excellence is essential.
    • Willing to work on a shifting schedule is required.

    Desired Qualifications

    • Experience with a knowledgebase as a writer and administrator is highly valued.
    • Understanding of Search Engine Optimization is essential.
    • Experience creating video tutorials is desirable.
    • Experience leading a team is valuable.
    • Functional understanding of adult learning principles is required.
Qualifications

Minimum Qualifications

  • Must have completed training on TiVo.
  • Strong writing ability is required.
  • Familiarity with editing strategies and processes is essential.
  • Demonstrated spelling/grammar skills are necessary.
  • Demonstrated Organizational skills are required.
  • Demonstrated Self-Management Skills are essential.
  • Demonstrated Time Management Skills are required.
  • Demonstrated Multitasking skills are necessary.
  • Demonstrated Communication skills, both verbal and written, are essential.
  • Demonstrated Interpersonal skills are required.

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