Chief Business Operations Specialist

2 days ago

General Santos, Soccsksargen, Philippines beBeeOperations Full time ₱600,000 - ₱1,000,000
Job Overview

Our organization seeks a highly skilled Business Operations Manager to oversee the daily operations of our business.

Key Responsibilities:
  • Oversee, optimize, and manage our systems and technology stack.
  • Develop and maintain automated workflows and pipelines for lead nurturing, onboarding, task assignments, and follow-ups.
  • Document and refine standard operating procedures (SOPs) to ensure consistency across departments.
  • Manage client invoicing cycles, ensuring accurate and timely issuance of invoices.
  • Maintain oversight of client and contractor agreements, ensuring contracts are up-to-date, correctly stored, and aligned with our business policies.
  • Liaise with clients regarding billing queries and coordinate with senior management for any exceptions or updates.
Team & Project Coordination
  • Utilize project management tools like ClickUp and Slack to ensure all team members are aligned and accountable for their deliverables.
  • Monitor timelines, assign tasks, and flag any issues or blockers that could affect service delivery or project deadlines.
  • Lead internal process improvement initiatives across the business.
Cross-Functional Collaboration
  • Work closely with the Client Manager to improve and streamline the client journey and support processes.
  • Support the Marketing Assistant in linking campaigns with backend automations, email funnels, lead management, and lead capture processes.
  • Coordinate with HR to ensure internal operations align with VA workflows and team needs.
Client Experience Oversight
  • Continuously improve the client onboarding and management process through automation and streamlined touchpoints.
  • Ensure all client-facing systems are user-friendly, branded, and regularly updated.
  • Proactively identify inefficiencies, risks, or gaps and implement preventative solutions.

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