Business Process Automation Expert
6 days ago
The ideal candidate for this role will have a strong background in software development and systems integration, as well as experience working with ServiceNow.
As a Systems Specialist at Sun Life Financial, you will be responsible for designing, implementing, and maintaining complex systems and processes. You will work closely with cross-functional teams to deliver high-quality solutions that meet business needs. Your primary responsibility will be to build and support the implementation of OOB modules, custom applications, custom plug-ins, 3rd party integrations, and Automated Testing Framework (ATF) capabilities within ServiceNow.
About the Role:
This is an exciting opportunity to join our team and contribute to the success of our organization. As a Systems Specialist, you will play a key role in the platform QA to ensure that development standards are adhered to, and platform performance is kept stable. You will also assist and provide guidance in the testing and validating of ServiceNow systems and software to ensure requirements are being met and that they align with SunLife ServiceNow standards and protocols.
Responsibilities:
- Design, implement, and maintain complex systems and processes using ServiceNow
- Work closely with cross-functional teams to deliver high-quality solutions that meet business needs
- Build and support the implementation of OOB modules, custom applications, custom plug-ins, 3rd party integrations, and Automated Testing Framework (ATF) capabilities within ServiceNow
- Play a key role in the platform QA to ensure that development standards are adhered to, and platform performance is kept stable
- Assist and provide guidance in the testing and validating of ServiceNow systems and software to ensure requirements are being met and that they align with SunLife ServiceNow standards and protocols
Requirements:
- Full software development life cycle and systems integration experience
- ServiceNow advanced development and implementation experience
- Extensive knowledge of building ATF scripts and maintaining the framework as changes take place within the modules, apps, and forms.
- Experience integrating ServiceNow with external systems through SOAP, REST, and/or JSON web services
- Experience with HTML5, JAVA, jQuery, CSS, Angular.js
- Experience with Service and Vendor Portals (Self Service, CSM, FSM)
- Understanding of Agile practices, ITIL methodologies, and Dev Ops.
- Strong analytical and problem-solving skills with the ability to analyze situations/problems systematically and deliver effective right-sized solutions in a timely manner
- Excellent verbal and written communications skills
- Bachelor's degree or diploma in computer science/engineering or equivalent
- 8+ years of progressive information technology experience with full software development life cycle and systems integration experience
- 3+ years of ServiceNow advanced development and implementation experience
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