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Business Solutions Consultant

1 week ago

Cebu City, Central Visayas, Philippines Wipro Technologies Full time

Unlock your potential as a Business Solutions Consultant at Wipro Technologies.

Company Overview

We are a leading technology services and consulting company, focused on building innovative solutions that address clients' most complex digital transformation needs. Our holistic portfolio of capabilities in consulting, design, engineering, and operations enables us to help clients realize their boldest ambitions and build future-ready, sustainable businesses.

Key Responsibilities

The purpose of this role is to liaise and bridge the gap between customer and Wipro delivery team to comprehend and analyze customer requirements and articulate them aptly to delivery teams, thereby ensuring the right solution for the customer.

  1. Interface and coordinate with client engagement partners to understand the RFP/RFI requirements
  2. Detail out scope documents, functional & non-functional requirements, features, etc., ensuring all stated and unstated customer needs are captured
  3. Construct workflow charts and diagrams, study system capabilities, and write specifications after thorough research and analysis of customer requirements
  4. Engage and interact with the internal team - project managers, pre-sales team, tech leads, architects to design and formulate accurate and timely responses to RFP/RFIs
  5. Understand and communicate the financial and operational impact of any changes
  6. Maintain periodic cadence with customers to seek clarifications and feedback regarding the proposed solution for a particular RFP/RFI and instruct the delivery team to make changes in the design
  7. Empower customers through demonstration and presentation of the proposed solution/prototype
  8. Maintain relationships with customers to optimize business integration and lead generation
  9. Ensure ongoing reviews and feedback from customers to improve and deliver better value (services/products) to the customers

Performance Metrics

  1. Customer Engagement and Delivery Management: PCSAT, utilization % achievement, no. of leads generated from the business interaction, no. of errors/gaps in documenting customer requirements, feedback from project manager, process flow diagrams (quality and timeliness), % of deal solutioning completed within timeline, velocity generated.
  2. Knowledge Management: No. of whitepapers/research papers written, no. of user stories created, % of proposal documentation completed and uploaded into knowledge repository, No. of reusable components developed for proposals during the quarter.