Operational Excellence Manager

2 days ago

Manila, National Capital Region, Philippines beBeeCustomerSuccess Full time ₱3,500 - ₱6,000

Lead a pivotal role in shaping customer experience with AI by defining and refining workflows that support customer-facing teams.

About the Role
  • Define, implement, and refine processes to deliver value and scale with growth.
  • Develop standardized playbooks, renewal processes, health scoring models, and customer journey maps.
  • Act as primary administrator and owner of Gainsight and Salesforce for the CS org.
  • Manage integrations between Gainsight, Salesforce, Zendesk, and other CS tooling.
Requirements
  • An analytical mindset with ability to turn data into actionable insights.
  • Experience with SaaS / subscription business models.
  • 5+ years of experience in Customer Success, RevOps, or related operations role.
  • Exposure to renewal forecasting and customer revenue operations.
  • Hands-on Gainsight administration & strong Salesforce skills (reports, dashboards, workflows, object customization). Zendesk preferred.

Foster excellent communication and stakeholder management skills are required for this role.

What We Offer

A fast-paced, collaborative environment where your ideas will shape how we serve our customers.

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