Senior Representative

2 weeks ago


Taguig, National Capital Region, Philippines Capital One Full time

Capital One is seeking a talented and dedicated Senior Representative - Customer Engagement to join our team. In this role, you will be responsible for engaging with customers, building relationships and delivering exceptional customer experiences.

About the Position
  • You will be working closely with our customers to understand their needs and preferences, identifying opportunities to enhance their overall experience.
  • In this role, you will also be required to develop and implement effective strategies to improve customer satisfaction and retention.
  • Our ideal candidate will have excellent communication skills, be fluent in English and possess strong problem-solving abilities.
Key Responsibilities
  1. Engage with customers to understand their needs and preferences.
  2. Develop and implement effective strategies to improve customer satisfaction and retention.
  3. Collaborate with internal teams to ensure seamless communication and efficient issue resolution.
  4. Identify opportunities to enhance the overall customer experience.
Requirements
  • College Level, Completed a Short Course or High school graduates.
  • Must have at least 2 years BPO experience (voice profile, any account) OR 1 year minimum of card or fraud retail experience.
  • Excellent communication skills and ability to build strong relationships with customers.
  • Fluent in English and excellent conversational skills.
  • Must be willing to work in an office-based setup.


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