Optimising Operational Performance

Job Overview

We are seeking a skilled Workforce Planning & Analytics Manager to join our team. The successful candidate will be responsible for providing strategic guidance and support in workforce management, allocation, forecasting, scheduling, reporting analysis, and utilising business intelligence tools to drive operational performance and enhance decision-making capabilities.

• Key Responsibilities:
• Analyse workforce data to identify trends, gaps, and opportunities for improvement. Use metrics to assess workforce effectiveness and productivity.
• Predict work volume, handle time and staff shrinkage, and provide staffing recommendations to enhance workforce management and center-wide performance.
• Collect, maintain, and analyse business data, including turnover rates, employee demographics, and performance metrics. Ensure data integrity and accuracy.
• Collaborate with the Analytics Team to create and present reports and dashboards to stakeholders that highlight key workforce metrics, insights, and recommendations for action.
• Proactively analyse inputs and oversee implementation of continuously improved forecasts and plans; measure performance, identify opportunities, and provide recommendations on how to achieve Key Performance Indicators (KPI) metrics.
• Create, maintain, and distribute reporting and plans to guide various teams within the organisation to success and add value to the broader organisation.
• Research and recommend performance and efficiency improvement processes and changes.
• Utilise Power BI experience and solid knowledge of workforce and business intelligence concepts and tools to deliver reporting solutions, data analytics, and decision support to business leaders.
• Partner and collaborate with stakeholders to deliver data and reporting solutions that enable the business to meet or exceed customer and organisational expectations.
• Accountable for accurate and timely execution of ad-hoc, routine, and project-oriented business metrics and reporting needs.">

Requirements

To succeed in this role, you must possess the necessary skills below:

• Highly proficient in Excel and overall MS Suite products, including Power BI.
• Familiarity with or understanding of Sales system (Pipedrive), CRM and phone system.
• Bachelor's degree in a technical or business discipline or related experience preferred.
• Minimum of 5 years of experience in workforce management, reporting analysis, business intelligence, or related field.
• Excellent critical thinking with the ability to serve as a change champion and encourage team members to find innovative ways of meeting business demands.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced and dynamic environment.
• Strong leadership and team management skills.
• Proven track record of driving performance improvement initiatives.
• Attention to detail and ability to prioritise tasks effectively.">

Working Arrangements

This role works mostly in a WORK-FROM-HOME SETUP and to be considered for this opportunity you must be able to demonstrate your home working environment is conducive.

• conducive home office (free from noise and distraction).
• main internet: wired internet of at least 50mbps.
• reliable back up internet: at least 10mbps speed.">

What We Offer

If you meet the qualifications and are passionate about optimising workforce management, leveraging data for strategic decision-making, and enhancing operational performance, we encourage you to apply for this exciting opportunity.

As an equal opportunity employer, we embrace inclusion and diversity in our teams through fair community representation of gender, age, culture, thought and work arrangement.